Documentation
How payments work on Etrovvo
On your own store, the buyer pays straight into YOUR Stripe account. Etrovvo does not receive, hold or forward your sale money. To sell, you connect your own Stripe account from the dashboard — without it, your store checkout cannot charge.
Selling in the United States (Stripe)▼
- You connect your own Stripe account from Wallet → Receiving tab: say whether you are a person or a business and press "Connect receiving account"; Stripe opens its own form — identity, tax ID (EIN or SSN), bank account — and sends you back. No Stripe login, no key pasted into Etrovvo.
- Each sale is charged in your Stripe account. What Etrovvo charges depends on the way you pay: a monthly plan (Forge / Ascend / The Legend) with no fee per sale, or $0 a month plus 5% / 4.5% / 4% of the merchandise when you sell, with the plan set by monthly sales (every store starts on Forge). Stripe’s card-processing fee applies per sale, in your account. Choosing one of the two is required before the store can accept orders.
- Stripe pays your balance out to your bank on its own schedule. Balance, payouts, bank account and chargebacks are shown inside the dashboard (Wallet → Balance / Receiving).
- You are the merchant of record: sales tax is added only in the states you list in Settings → Tax & compliance, calculated by Stripe Tax and recorded in your Stripe account; filing and paying it are yours.
- Refunds come out of your Stripe balance, from the order; the tax on the refunded part is reversed automatically. Chargebacks are debited from your balance and answered in Wallet → Receiving → Chargebacks.
Your Etrovvo subscription (Stripe)▼
Your Etrovvo plan is billed via Stripe on your account’s plan page. That is the SaaS subscription and it is separate from your store’s sales, which run in your own Stripe account.
In short: on your own store the money is yours from the first second and never passes through Etrovvo — which is why the Stripe account is yours and must be connected for checkout to charge.