etrovvo.com EzShopper Technologies Inc
Refund and Return Policy United States · United Kingdom · Canada · Brazil · Latin America
Effective Date: September 4, 2026 Version 2.0 Language: English
1. WHO YOU ARE BUYING FROM
Etrovvo is a platform operated by EzShopper Technologies Inc. We provide the technology that lets independent merchants ("Sellers") run their own online stores. In most cases the Seller — not Etrovvo — is the merchant of record: the Seller sells the product to you, receives your payment, and is responsible for returns and refunds.
Which of the two arrangements below applies to your order determines who reviews your request and who issues your refund:
• Seller-operated stores. The Seller is the merchant of record. Your payment goes directly to the Seller's own payment account; Etrovvo never holds it. The Seller reviews return requests and issues refunds from that account. This is how stores in the United States and the United Kingdom operate.
• Etrovvo Marketplace orders (etrovvo.com). Etrovvo collects the payment, is the merchant of record for that order, and processes approved refunds. This applies in the countries listed in the Etrovvo Marketplace Conditions.
The store's checkout page tells you, before you pay, who the Seller is and which return terms apply to that purchase.
Nothing in this policy limits the rights you have under the consumer protection laws of your country. Where those laws give you more than this policy does, they prevail.
2. RIGHT TO RETURN (CHANGE OF MIND)
You may request a return if you change your mind, provided the item is unused, in its original condition, and with its original packaging, tags, and accessories.
The length of that window depends on where the store operates, and the exact number for your order is shown at checkout before you pay:
• United States — at least 30 days from delivery. • United Kingdom — at least 14 days, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In the United Kingdom you may also cancel an order that has not yet been delivered. • Brazil and Latin America — at least 7 days.
A Seller may offer a longer window than the minimum above. Where the law of your country grants a longer or more favorable period, that period applies.
3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If you receive a product that is defective, damaged, or different from what you ordered, you are entitled to a replacement or a full refund, including any shipping you paid. Report the problem within 7 days of delivery and include photographs of the item and the packaging.
When an item arrives defective, damaged, or incorrect, the Seller pays the return shipping. This is not deducted from your refund.
4. HOW TO REQUEST A RETURN OR REFUND
Open the request from the "Orders" section of your account in the store where you bought. That is the fastest route, and it reaches the party who decides.
Who decides depends on the arrangement described in Section 1:
• Seller-operated stores. The Seller reviews the request, provides return instructions, and issues the refund. Etrovvo does not hold your payment and cannot approve or issue the refund on the Seller's behalf.
• Etrovvo Marketplace orders. Etrovvo reviews the request and processes approved refunds.
If a Seller does not respond, or if you believe a store is acting improperly, write to hello@etrovvo.com. We investigate reports about stores on our platform and can suspend or remove a store that breaches our terms. We cannot, however, force a refund out of a Seller's own payment account, and we do not represent you in a dispute with your bank or card issuer.
5. RETURN SHIPPING COSTS
For defective, damaged, or incorrect items, the Seller pays the return shipping (Section 3).
For change-of-mind returns, who pays the return shipping is set by each store and is shown to you at checkout before you pay. Some Sellers cover it; others ask the buyer to cover it. Where the law of your country requires the Seller to bear that cost, the law prevails over the store's setting.
6. REFUNDS
Once the returned item is received and inspected (usually within 5 business days of arrival), the refund is issued to your original payment method by the party identified in Section 1. Refunds are normally completed within 5 to 10 business days after approval, depending on your bank or payment provider.
Where a return is not required — for example, certain defective digital items — the refund is processed without a return. If shipping was charged, it is refunded in full for defective, damaged, or incorrect items.
7. EXCHANGES
If you would like a different size, color, or variant, request a return for refund and place a new order. Sellers may offer to arrange an exchange directly, subject to stock availability.
8. ITEMS THAT CANNOT BE RETURNED
Unless they arrive defective or damaged, the following are generally not eligible for change-of-mind returns: perishable goods, made-to-order or personalized items, intimate or hygiene products once opened, and downloadable digital products once accessed. Any such exception is shown on the product page.
This section does not remove a right that the law of your country gives you and does not allow to be removed by contract.
9. IF AN ORDER IS NOT SHIPPED ON TIME
If a Seller has not shipped your order within the time promised — or, where no time was promised and the store operates in the United States, within 30 days — you will be told and offered the choice to keep waiting or to cancel for a full refund. You do not have to do anything to keep waiting.
10. REPORTING A STORE
If you believe a store on Etrovvo is selling counterfeit or prohibited goods, misrepresenting products, or failing to honor this policy, report it to hello@etrovvo.com with the store name and your order number. We review every report and may suspend or remove the store. Reporting a store is not a substitute for requesting a refund from the Seller under Section 4.
11. CONTACT
• Email: hello@etrovvo.com
EzShopper Technologies Inc — operator of the Etrovvo platform (etrovvo.com).