How payments work on Etrovvo

1. Create your account at my.rebill.com/signup, in your business name, and upload the documents Rebill asks for in the verification (the KYB).
2. Make sure you are on the PRODUCTION organization — it is provisioned from Rebill’s dashboard or by their support, not by the plain signup on its own.
3. In Rebill, go to Developer Center → API Keys and create an API Key.
4. In the Etrovvo dashboard, under Settings → Payouts, paste the public key (pk_) and the secret key (sk_) and click Connect.

The secret key is stored encrypted and never shown back to you. Only the organization owner or an admin can connect or replace these keys.

1. The customer pays at your store checkout (card and the local methods available in the country) using YOUR account’s keys.
2. The amount lands in your Rebill balance — there is no Etrovvo account in the middle and no payout to wait for.
3. Withdrawing to your bank happens inside Rebill, on their rules, timing and fees.
4. Processing fees and crediting timelines come from your contract with Rebill.

On paid plans, Etrovvo’s commission on your own store is 0%. On the free plan, the 10% commission is recorded on each order in the dashboard.

Rebill reviews your business documents before the account can charge for real. It is a human review, and the timing is set by Rebill — they are who tells you when the review is done. Etrovvo does not verify your identity, does not run KYC, has no access to your documents and takes no part in that decision — neither to approve it nor to speed it up.

Read the full page about the account and the verification

• When you turn on free shipping, you absorb the shipping cost — the customer pays nothing for delivery, but the label still costs.
• Refunds come out of your own Rebill account and are triggered on the order, inside the Etrovvo dashboard. For payment methods Rebill does not refund via API, the refund is requested from their support.
• On returns, the reverse-logistics label is on the vendor.
• Cancel and refund are separate actions: cancelling never moves money.

Everything above is about your own store. On the Etrovvo marketplace, Etrovvo is the one charging the buyer, and your share is released after the order’s return window (14 days after delivery). That flow has not changed.

Your Etrovvo plan is billed via Stripe on your account’s billing page. That is the SaaS subscription and it is completely separate from your store’s sales — Stripe does not charge your customers and does not process your store checkout.