Still have a question?

No. It works for both people just starting and those who already sell online and want to stop wasting time and money on multiple disconnected tools.

You import your products easily (Settings → Import). Depending on the plan, our team can also help with the process.

Yes. Once set up, it monitors your stock, suggests prices, recovers abandoned carts, and sends important alerts automatically.

No. If you can use any online-store platform, you’ll be able to use Etrovvo easily.

Yes. You can cancel your subscription at any time, with no lock-in.

Use "Forgot my password" on the sign-in screen — the reset link arrives by email (check spam). Etrovvo doesn’t create your account or change your password for you; if the email doesn’t arrive, contact support.

In Settings, add the address you ship from and save. It’s required: without it the store can’t go live and no label prints.

The store goes online automatically once the essentials are done: ship-from address, category chosen, and at least 1 active product. The dashboard checklist shows what’s missing. Note: being online is not the same as being able to charge — for customers to pay, your payment account must be connected and active.

Your store checkout charges in your own Stripe account. Until it is connected in Wallet → Receiving and you have chosen how to pay (a monthly plan, or paying only when you sell), the store can’t take orders. If Stripe needs more information, the Receiving tab shows what is missing — that check is Stripe’s, and Etrovvo cannot speed it up.

In Settings, pick from the accepted categories — it’s required before your store goes live and it helps customers find you. If your product type isn’t listed, it’s likely a restricted or prohibited category (see the acceptable-use policy).

No. Just redo the create-store step — it’s recoverable and your data isn’t lost.

For now there’s no invite-members screen inside Etrovvo — access is managed on the login provider. Need to add someone? Contact support and we’ll help.

Open the paid order and advance the status; once it’s "ready to ship" the shipping panel appears, where you generate the carrier label (you need a complete ship-from address) and get the tracking. Digital products have no shipping.

Yes. In Orders → New order you record the sale manually. Note: marking it "paid" only records the payment — it does not charge any card.

Yes — on your own store. Before it accepts orders you choose how to pay: a monthly plan (Forge, Ascend or The Legend) with no Etrovvo fee per sale, or no monthly fee and 5%, 4.5% or 4% only when you sell — then your plan follows your monthly sales: every store starts on Forge and moves up when a month reaches the sales line for Ascend or The Legend (the amounts are on the pricing page). That cut is on merchandise, never shipping or tax, and you can switch from your dashboard.

Through your own Stripe account, connected from the dashboard: the buyer pays on your store and the charge runs in YOUR Stripe account. Etrovvo never receives, holds or forwards that money, so there is no Etrovvo payout to wait for — Stripe sends your balance to your bank on its own payout schedule. Step by step in the US guide (/getting-paid-guide/us).

No Stripe login: in Wallet → Receiving you first say whether you are a person or a registered business (Stripe cannot change this later), then press "Connect receiving account" — Stripe’s form opens right there on the tab (Stripe may open a small window of its own to confirm your phone or e-mail). It asks for your identity, your tax ID (EIN or SSN) and the bank account for payouts. Balance, payouts, bank account and chargebacks then live inside your Etrovvo dashboard. If Stripe needs more later, the Receiving tab shows what is missing and you get an email — that check is Stripe’s; Etrovvo takes no part in it and cannot speed it up.

Etrovvo: on a monthly plan, 0% — only the plan subscription; paying only when you sell, 5%, 4.5% or 4% of the merchandise, by plan. Stripe charges its card-processing fee on each sale, in your own Stripe account, and shows it on every payout; that fee is set by Stripe under your agreement with them. When Stripe Tax calculates sales tax on a sale to a state where you are registered, Stripe charges a small per-transaction fee for that as well, in your account.

Yes, where you are registered to collect it — at least in your own state. You are the merchant of record, so the registration with the state is yours. List those states in Settings → Tax & compliance; from then on every sale to a listed state gets the exact rate for the buyer’s address (Stripe Tax), shown as a separate line at checkout and recorded in your Stripe account. Filing and paying the tax stay with you — the quarterly report in the dashboard gives you the numbers. Etrovvo does not file for you.

Refunds: open the order in the dashboard and press Refund (full or partial); the money goes back to the buyer’s card from your Stripe balance, and the sales tax on the refunded part is reversed in your Stripe tax records automatically. Chargebacks: the buyer’s bank pulls the amount from your balance right away and you get an email with the deadline; you respond in Wallet → Receiving → Chargebacks with proof of the sale. Cancelling an order from your dashboard never moves money — use Refund for that; the two exceptions that refund from your balance on their own are a buyer cancelling an unshipped order from their account, and a return you refund from the Returns screen.

In Products, open the product to change price, stock or photos. Set the status to Draft to take it down without deleting, or delete it entirely. If a product isn’t showing, it’s almost always because it’s Draft/Archived or out of stock.

In Marketing → Discounts, create a percentage, fixed-amount or free-shipping code, with usage limits and scope. If a coupon isn’t applying, check validity, usage limit and the conditions you set.

Your store sells in the currency of its country — a US store sells in US dollars. The storefront itself can be in English, Spanish or Portuguese.

In Settings → Plan: an upgrade charges the difference immediately; a downgrade is scheduled for the end of the period. Switching between a monthly plan and paying only when you sell is also done from your dashboard.

You can export products and customers as CSV anytime. Deleting the store/account isn’t self-service — contact support. Your data is isolated per store and kept secure.