The steps that matter

It all starts with access. If you’re stuck at login or your store "disappeared" right after signup, this is where it gets fixed.

1. 1Create the account or sign in with email and password (or with Google).
2. 2Forgot your password? Use "Forgot my password" — the reset link arrives by email.
3. 3If "Create your store" shows up right after signup, redo the create-store step — it’s recoverable and your data isn’t lost.

💡 We can't create your account or change your password for you — that happens on the sign-in screen. If the reset email doesn't arrive, check spam and contact support.

It's where you ship from. Without it the store can't go live and no label prints — it’s the first required step.

1. 1In Settings, type your postal code and let the address autofill.
2. 2Fill in number and complement, then save.
3. 3Done: checkout shipping calc and carrier labels now use this address.

The category says what you sell. With address + category + 1 active product, the store goes online on its own — no approval. Being online is still not being able to charge, though: that depends on your payment account.

1. 1In Settings, pick your store category from the accepted ones.
2. 2Check the readiness checklist: what’s still missing to go live.
3. 3Once the essentials are done, the store publishes automatically and you copy the link.
4. 4For customers to be able to pay, connect your payment account (the next step) — start early, because the verification timing is Rebill’s and not ours.

No product, no sale. The form has a few fields that surprise vendors (Cost and Stock are required, and at least 1 photo).

1. 1In Products → New product, fill in name, description and at least one photo (the first is the cover).
2. 2Enter sale price, Cost and stock quantity — all three are required.
3. 3Turn on variants for colors/sizes; digital products need no stock or shipping.

Optional, but it’s what builds trust: theme, logo, colors and pages. It doesn’t block going live and you can change it anytime.

1. 1Pick a theme — you can switch later without losing products or sales.
2. 2In the Studio, tune colors, logo and the homepage with live preview.
3. 3Edit your store pages (About, footer) to tell your story.

It’s what lets customers pay — and how the money reaches you. In all 5 countries (Brazil, Mexico, Argentina, Colombia and Chile), the buyer pays straight into YOUR Rebill account: the money never passes through Etrovvo.

1. 1Open your Rebill account and upload the business-verification documents (the KYB) — the review is done by people, at Rebill, and the timing is set by them.
2. 2In Rebill, create an API Key and paste both keys (pk_ and sk_) in Settings → Payouts.
3. 3From then on, each sale lands straight in your account — and withdrawing to your bank is done inside Rebill.
4. 4Without a connected, active account, your store checkout cannot charge.

The sale landed — now what. Advance the status, generate the carrier label and hand the tracking to your customer.

1. 1Open the paid order, check buyer and items, and advance the status as you fulfill it.
2. 2Generate the carrier label from inside the order (you need a complete ship-from address).
3. 3Cancel and refund are separate actions — cancelling never moves money.

Some of it is honestly beyond our reach: we explain and point the way, but the action happens with the partner. That lives in the FAQ.

1. 1Business verification (KYB): Rebill reviews it and decides. Etrovvo does not run KYC, does not see your documents and does not influence the decision.
2. 2Withdrawals: the money sits in your Rebill account and moving it to your bank is done there, on their rules (timing, limits).
3. 3Taxes and invoices: Etrovvo does not issue a tax invoice — that’s on you / your accountant. In the dashboard you can download a payment receipt.
4. 4Password, two-factor and adding team members: done on the login provider, not inside Etrovvo — the FAQ explains each.

💡 Golden rule: anything that moves money or touches bank data, Etrovvo (and the assistant) explains but never does for you. That protects your money.